# Unified Communications    For Connected & Productive Business

Having a single point of contact for your managed systems includes complete streamlining of your company communications.

Southgate Tech unified communications allow you to connect and correspond with colleagues and customers anywhere anytime with great efficiency – even when staff are out of the country.

At the same time, you can:

- Improve productivity
- Enhance your customers' experience with you
- Reinforce your professional image
- Cut communication costs by up to 80%

As but one example of how unified communications build your brand, rather than bounce calls out to cell phones, your fully automated 3CX system can assign an extension to each employee. This gives a professional impression while also adding extra privacy. You maintain control of the numbers and extensions related with the business as well.

## Unified Communications with Complete Versatility

Integrated components of your Southgate Tech unified communications include:

- **Telephony** Web client and mobile apps for remote working
- **Video** Part of your system — no add-ons needed
- **Live chat** Real-time virtual meetings with customers
- **SMS** Instant interaction with your customers
- **Integrations** Customer relationship management (CRM) programs and Microsoft 365
- **Low-cost** Savings on your phone bills, add-ons and hardware
- **Flexible** The same numbers you now use with options ranging from entry- to C-level phone features and quality
- **Security** Advanced features

Try out the suite of solutions yourself! We'll gladly give you a quick demo and answer any questions. [Schedule Demo](https://outlook.office365.com/owa/calendar/SouthgateTechInc@southgatetech.com/bookings/)

## Unified Communications for Today's Operations

Unified communications keep your business visible, accessible and productive with unlimited reach. With apps for Android, iOS, web browsers and Windows, you are always in the loop of all that matters to running your business. Customers also can instantly reach you in multiple ways.

### Video Conferencing

- Up to 250 participants
- Pre-uploading of PDFs before meetings
- Initiate with a single click
- Whiteboard included
- Video conferencing dial-in
- Screen sharing
- Conference or webinar
- Polling tool
- Remote-control assistance for troubleshooting
- Recording of your videos

### Instant Chat & Messaging

- One interface for all uses & apps
- Chat queues — multiple agents
- Web live chat for all platforms
- Chat reports & ratings
- Enabling of live chat to live call
- Free with subscription

### WhatsApp Integration

- Message management from one platform
- Central logging of conversations
- Message logging for policy compliance
- Message queue for team delegation
- Privacy of personal numbers

### User-Friendly Desktop Apps

- Multifunctional use for working anywhere
- Native Desktop App for calls
- Calling from your browser
- Calls launched straight from your CRM
- One button click for video conferencing
- Seamless integration with Microsoft 365
- Encryption of traffic to apps
- Visibility of colleague status

### CRM Integration

- Support of all major CRMs
- Less searching time for agents
- Call journaling
- Chat journaling
- Creates new records for new numbers
- Call logging in CRM records

## Contact Us Today

With Southgate Tech unified systems, you can organize and simplify the communications that support greater business service and production.

Your upgraded resources also are available with an affordable, easy subscription — the average cost of unified communications is $250/month. To further discuss how you can customize a system according to your budget and size, contact us at [331.212.4600](tel:3312124600).